Frequently Asked Questions

Click 'Start Selling' on the homepage, fill in your business details, and complete the KYC verification. Most applications are approved within 24 hours.

You'll need a valid government-issued ID (NIN, BVN, International Passport, or Driver's License), proof of business registration (if applicable), and a bank account in your business name.

Basic setup takes less than 5 minutes. After KYC approval, you can start listing products immediately. Most vendors go from registration to first sale within 24 hours.

No. SAX·RAPID charges zero setup fees and no monthly subscriptions. You only pay a commission when you make a sale.

Commission rates start at 5% for Basic sellers and vary based on your tier. Visit our Fees & Commissions section for a full breakdown.

Basic sellers receive payouts every Friday. Pro sellers enjoy daily payouts, and Enterprise sellers get same-day settlements.

Never. SAX·RAPID is transparent about all costs. There are no listing fees, no subscription charges, and no hidden deductions.

Earnings are automatically settled to your registered bank account. You can update your bank details anytime from your dashboard settings.

Our Rapid Delivery network handles pickup from your location, packaging, and nationwide delivery. You just pack and hand over to our dispatch rider.

SAX·RAPID covers all logistics-related damages. You'll be fully compensated for items damaged in transit.

No. Our logistics team manages everything. However, Enterprise sellers with existing logistics partners can integrate their own delivery system via API.

Vendors get 24/7 support via in-app chat, email (vendors@saxrapid.com), and phone. Pro and Enterprise sellers also get a dedicated account manager.

Yes. We have no exclusivity requirement. You're free to sell on other platforms alongside SAX·RAPID.

Contact our support team from your dashboard. We'll process closure within 48 hours and release any pending balance after the standard settlement period.